Driver-partner #PROTips 2: Be welcoming, engaging and friendly!

In this week’s installment of #PROTips, we’ll tell you how to engage with your riders to ensure that they are having a great time, the Uber way:

• Smile, smile, smile
  Flash that winning smile of yours when riders get into your car, and make them feel welcomed. It’s the little gestures that will make their day.
• Gotta chat ’em all!Strike up a conversation with your riders; make an effort to get to know them! People love to talk about themselves. But if they are giving you short answers or are fiddling away on their phones, take that as a sign that they do not want to talk.
• Be there for themProvide your riders exceptional service: offer to turn the AC up or down, or even change the radio station to one that they prefer. Riders appreciate your effort to make them comfortable.
• Receive them with open doorsKeep in mind that all riders are different. You’ll encounter riders with all types of personalities, so keep an open mind and don’t be judgemental when you engage them.
• Loosen up and have fun!It’s always important to interact with your riders as though they are your friends. Engage with them, grace them with your sense of humour; it’ll help to cheer them up especially after a long day at work.
• Keep calm and carry onYour rider behaving in an unpleasant manner? Don’t worry. Just keep calm and do not engage with the rider directly. Just complete the trip and report the encounter to us. We’ll sort things out for you.

We want you to give your riders the best Uber experience possible, so stay tuned for more #PROTips in the coming weeks! Missed our first installment? Read them here. 

Regards,
Team daftar uber partner driver malaysia @ daftarubermalaysia.blogspot.my